Last updated: 15 October 2026
Shipping
Where we deliver
We currently deliver within Switzerland only.
Processing time
Orders are usually packed and handed to Swiss Post within 1–3 working days. Delivery time with the carrier comes on top of this.
How we ship
We send smaller orders with Swiss Post as an A-Post letter. Larger orders, such as several caps or a set, go in a protective box as a Swiss Post Priority parcel. Both are usually delivered on the next working day after posting, subject to Swiss Post's delivery schedule. Letters have no tracking number; Priority parcels can be tracked.
Delivery costs
Shipping within Switzerland costs CHF 7.00 per order. Orders of CHF 70.00 or more ship free. You'll see the shipping cost in your cart and at checkout before you pay.
Delivery address
Please enter a complete and correct address, including the name on the letterbox. Address changes can't be guaranteed once your order is being packed or has been posted. If an order comes back to us because the address was wrong or incomplete, or because it wasn't collected, we may charge the actual cost of sending it again.
If your order doesn't arrive
If your order hasn't arrived within a few working days of our dispatch email, please contact us at info@minixswitzerland.com and we'll look into it with Swiss Post.
Damaged in transit
If the envelope, box or cap arrives visibly damaged, please tell us within 24 hours where possible, with photos of the packaging and the cap.
Returns and exchanges
Size exchanges
Ordered the wrong size? We're happy to exchange your cap for a different size. Email us at info@minixswitzerland.com within 7 days of delivery with your order number and the size you need, and we'll send you the exchange instructions. Exchanges depend on the new size being in stock. If it isn't, we'll offer you a return and refund instead.
Returns
You can also return a cap you no longer want. Let us know by email within 7 days of delivery. Once you have our return instructions, please send the cap back within a further 7 days. Please don't send anything back without contacting us first.
Condition
Returned and exchanged caps must be unworn, unwashed, clean and undamaged, with the original tags still attached. Caps that show signs of wear or use can't be accepted as a voluntary return or exchange.
Postage
For size exchanges and voluntary returns, the customer pays the postage for sending the cap back. The original delivery charge is not refunded for a voluntary return. If we sent you the wrong item or the wrong size, we cover the necessary return and replacement postage.
Refunds
Approved refunds are paid to the original payment method. We aim to process them within 14 days after receiving and checking the returned cap. Your bank or payment provider may need a few extra days.
Final Sale items
Items clearly marked Final Sale before purchase can't be returned or exchanged for change of mind. Your rights for faulty items are not affected.
Faulty, damaged or wrong items
Please check your order when it arrives. Report visible manufacturing faults, a wrong item or a wrong size within 3 days of delivery, and visible transport damage within 24 hours where possible, with your order number and photos. Hidden faults should be reported as soon as you notice them. For an accepted fault or our mistake, we offer a replacement or a refund and cover the necessary postage. Your statutory warranty rights under Swiss law remain unaffected.